Focus on apps, not issues

Great experience is at the heart of what we do and that means we give you a variety of support options so you can put all your focus on building great apps.

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Heroku Support

We are committed to your success. Whether your app is for an emerging brand or a Fortune 500 company — we’ve got your back. Find out more about support plans


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Consulting partners

Extend your team by engaging with one of hundreds of Heroku partners. Find a partner now

Heroku Support

Whatever size, whatever stage we’ve got a support plan that’s a perfect fit. For a complete description of our standard support offerings view our Support Policy.

Standard Support

Premium Support

Access to Heroku Community
Support hours 12×5 24×7
Response times N/A Within 1 business day
Urgent ticket SLA 1 hour
Priority queuing
Direct access to top tier support engineers
Get help now See our support pricing

Heroku Enterprise customers have access to a range of Salesforce Success Plans that offer additional guidance and support.

Enterprise-Grade Support

Additional Support for Heroku Enterprise

Heroku Enterprise customers have access to a range of Salesforce Success Plans that are designed to help you achieve faster success, increase productivity, and maximize ROI.

Enterprise-Grade Support

Customers that choose a Premier or Signature Success Plan can take advantage of Heroku Expert Coaching Sessions (formerly called Heroku Pro modules) that offer deeper technical guidance for Heroku apps.

Customer Solution Architects

Our Customer Solution Architects (CSAs) specialize in best practice app architectures that have been battle-tested in the field and proven to successfully scale thousands of Heroku apps.

Heroku Expert Coaching Sessions

Qualified Heroku customers may open a ticket with the Customer Solution Architects (CSA) team to schedule a session.

“Heroku’s support is a model that others would do well to follow. Heroku offers genuine customer success support with real exposure to good technical people who can help you identify and fix problems.”

Jonathan Lister Parsons
CTO, PensionBee
PensionBee’s story →

“The Heroku Support Team and my Account Rep have really stepped up when we needed help — they have even given me suggestions that have saved me money. I genuinely feel they are looking out for what is best for my company.”

Mason Hale
Founder & CEO, Team Topia
SwimTopia’s story →

“One of the biggest reasons that we stay on Heroku is the type of guardian angel support that the Heroku team provides. I don’t ever feel like my time is being wasted getting help, and that’s extremely important to me.”

Andrew Garcia
Co-Founder, Goodshuffle
Goodshuffle’s story →